Terms and Conditions
Terms and Conditions of Bjornlanen.com
1. General These terms and conditions apply to all offers, orders, and agreements made through the webshop www.bjornlanen.com. By placing an order, you agree to these terms and conditions.
2. Offers All offers are non-binding and can be changed at any time. Price changes and typographical errors are reserved.
3. Order and Agreement An agreement is concluded when the payment is received. The customer will receive a confirmation via email.
4. Prices All prices are inclusive of VAT but exclusive of shipping costs. Shipping costs will be clearly displayed during the checkout process.
5. Payment Payment can be made through the available payment methods on the webshop.
6. Delivery Delivery will be made to the address provided by the customer. The delivery time is usually 3-5 business days, unless otherwise stated.
7. Right of Withdrawal The customer has the right to cancel the order within 14 days of receiving the products. The product must be unopened and in its original condition.
8. Liability Bjornlanen.com is not liable for any damage resulting from improper use or wear and tear of the products.
9. Privacy We respect the privacy of our customers and handle personal information confidentially.
10. Governing Law Dutch law applies to all legal relations in which Bjornlanen.com is a party.
Refund Policy
Refund Policy of Bjornlanen.com
1. Right of Withdrawal In accordance with Dutch consumer protection law, you have the right to cancel your order within 14 days from the day you receive the products. You are not required to provide a reason for the cancellation.
2. Conditions for Returns To be eligible for a return, the following conditions must be met:
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The product must be unused, unworn, and in the original condition with all tags and packaging intact.
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The product must be returned within 14 days of receipt.
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The return must be accompanied by the original order confirmation or receipt.
3. Process for Returns To initiate a return, please contact us at bjornvanlanen@gmail.com within 14 days of receiving your order. We will provide you with instructions for returning the item. The customer is responsible for the return shipping costs unless the product is defective or the wrong item was shipped.
4. Refunds Once we have received and inspected the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 days for the refund to be processed and reflected in your account.
5. Exceptions Refunds will not be issued if the product:
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Has been used, worn, or damaged after receipt.
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Is returned without the original packaging or tags.
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Is a product that cannot be returned for health or hygiene reasons, such as certain clothing items or accessories that have been opened or used.
6. Defective Products If the product you received is defective or not as described, you are entitled to a full refund or replacement, including any return shipping costs. Please contact us immediately at [your contact email] and provide proof of the defect.
7. Contact Information For any questions or to request a return, please contact us at bjornvanlanen@gmail.com.
Shipping and Delivery Policy
At Bjorn Lanen, we are committed to providing an exceptional shopping experience for our global customers. This Shipping and Delivery Policy outlines the terms and conditions for the delivery of our exclusive clothing collections worldwide.
1. Order Processing:
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Orders are processed within 1-3 business days, excluding weekends and holidays.
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Once your order is placed, you will receive an order confirmation email. A shipping notification with tracking information will be sent once your order is dispatched.
2. Shipping Regions:
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We offer worldwide shipping to most countries. Please check the availability of delivery to your location at checkout.
3. Shipping Methods and Delivery Times:
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We provide several shipping options depending on your location, including:
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Standard Shipping: Estimated delivery time 7-14 business days.
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Express Shipping: Estimated delivery time 3-5 business days.
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Premium Shipping: For urgent deliveries, estimated delivery time 1-3 business days.
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Delivery times may vary depending on the destination, customs procedures, and other factors beyond our control. We cannot guarantee exact delivery dates, especially for international shipments.
4. Shipping Costs:
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Shipping costs are calculated based on the size, weight of the order, and delivery destination. These costs will be displayed at checkout before payment.
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Free shipping may be available for certain countries or on orders over a specific amount. Check for promotional offers at checkout.
5. Customs and Duties:
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International customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. These charges are not included in the shipping cost and will be collected by the shipping carrier or customs authorities upon delivery.
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Please contact your local customs office for more information regarding potential fees before placing your order.
6. Packaging:
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Our exclusive clothing items are carefully packaged to ensure safe delivery. We use high-quality packaging materials to maintain the integrity of the items during transit.
7. Delivery Issues:
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If your package is lost or damaged during transit, please contact our customer service team immediately. We will assist you in resolving the issue and may offer a replacement or refund, depending on the circumstances.
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For any other delivery-related issues, including delays or incorrect shipping details, please reach out to us, and we will do our best to address the situation promptly.
8. Returns and Exchanges:
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Due to the exclusive nature of our clothing, all sales are final. We do not accept returns or exchanges unless the item is damaged or defective upon arrival.
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If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery with a photo and description of the issue. We will arrange a return or exchange at no extra cost to you.
9. Contact Us:
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If you have any questions regarding shipping or delivery, please contact our customer service team at bjornvanlanen@gmail.com. Our team is available during dutch business hours to assist you with any inquiries.
Thank you for choosing Bjorn Lanen. We are delighted to share our exclusive clothing with you, wherever you are in the world!