top of page

​​

Terms and Conditions

Terms and Conditions of Bjornlanen.com

1. General These terms and conditions apply to all offers, orders, and agreements made through the webshop www.bjornlanen.com. By placing an order, you agree to these terms and conditions.

2. Offers All offers are non-binding and can be changed at any time. Price changes and typographical errors are reserved.

3. Order and Agreement An agreement is concluded when the payment is received. The customer will receive a confirmation via email.

4. Prices All prices are inclusive of VAT but exclusive of shipping costs. Shipping costs will be clearly displayed during the checkout process.

5. Payment Payment can be made through the available payment methods on the webshop.

6. Delivery Delivery will be made to the address provided by the customer. The delivery time is usually 3-5 business days, unless otherwise stated.

7. Right of Withdrawal The customer has the right to cancel the order within 14 days of receiving the products. The product must be unopened and in its original condition.

8. Liability Bjornlanen.com is not liable for any damage resulting from improper use or wear and tear of the products.

9. Privacy We respect the privacy of our customers and handle personal information confidentially.

10. Governing Law Dutch law applies to all legal relations in which Bjornlanen.com is a party.

​

Refund Policy

Refund Policy of Bjornlanen.com

1. Right of Withdrawal In accordance with Dutch consumer protection law, you have the right to cancel your order within 14 days from the day you receive the products. You are not required to provide a reason for the cancellation.

2. Conditions for Returns To be eligible for a return, the following conditions must be met:

  • The product must be unused, unworn, and in the original condition with all tags and packaging intact.

  • The product must be returned within 14 days of receipt.

  • The return must be accompanied by the original order confirmation or receipt.

3. Process for Returns To initiate a return, please contact us at bjornvanlanen@gmail.com within 14 days of receiving your order. We will provide you with instructions for returning the item. The customer is responsible for the return shipping costs unless the product is defective or the wrong item was shipped.

4. Refunds Once we have received and inspected the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 days for the refund to be processed and reflected in your account.

5. Exceptions Refunds will not be issued if the product:

  • Has been used, worn, or damaged after receipt.

  • Is returned without the original packaging or tags.

  • Is a product that cannot be returned for health or hygiene reasons, such as certain clothing items or accessories that have been opened or used.

6. Defective Products If the product you received is defective or not as described, you are entitled to a full refund or replacement, including any return shipping costs. Please contact us immediately at [your contact email] and provide proof of the defect.

7. Contact Information For any questions or to request a return, please contact us at bjornvanlanen@gmail.com.

 

Shipping and Delivery Policy

At Bjorn Lanen, we are committed to providing an exceptional shopping experience for our global customers. This Shipping and Delivery Policy outlines the terms and conditions for the delivery of our exclusive clothing collections worldwide.

1. Order Processing:

  • Orders are processed within 1-3 business days, excluding weekends and holidays.

  • Once your order is placed, you will receive an order confirmation email. A shipping notification with tracking information will be sent once your order is dispatched.

2. Shipping Regions:

  • We offer worldwide shipping to most countries. Please check the availability of delivery to your location at checkout.

3. Shipping Methods and Delivery Times:

  • We provide several shipping options depending on your location, including:

    • Standard Shipping: Estimated delivery time 7-14 business days.

    • Express Shipping: Estimated delivery time 3-5 business days.

    • Premium Shipping: For urgent deliveries, estimated delivery time 1-3 business days.

  • Delivery times may vary depending on the destination, customs procedures, and other factors beyond our control. We cannot guarantee exact delivery dates, especially for international shipments.

4. Shipping Costs:

  • Shipping costs are calculated based on the size, weight of the order, and delivery destination. These costs will be displayed at checkout before payment.

  • Free shipping may be available for certain countries or on orders over a specific amount. Check for promotional offers at checkout.

5. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. These charges are not included in the shipping cost and will be collected by the shipping carrier or customs authorities upon delivery.

  • Please contact your local customs office for more information regarding potential fees before placing your order.

6. Packaging:

  • Our exclusive clothing items are carefully packaged to ensure safe delivery. We use high-quality packaging materials to maintain the integrity of the items during transit.

7. Delivery Issues:

  • If your package is lost or damaged during transit, please contact our customer service team immediately. We will assist you in resolving the issue and may offer a replacement or refund, depending on the circumstances.

  • For any other delivery-related issues, including delays or incorrect shipping details, please reach out to us, and we will do our best to address the situation promptly.

8. Returns and Exchanges:

  • Due to the exclusive nature of our clothing, all sales are final. We do not accept returns or exchanges unless the item is damaged or defective upon arrival.

  • If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery with a photo and description of the issue. We will arrange a return or exchange at no extra cost to you.

9. Contact Us:

  • If you have any questions regarding shipping or delivery, please contact our customer service team at bjornvanlanen@gmail.com. Our team is available during dutch business hours to assist you with any inquiries.

Thank you for choosing Bjorn Lanen. We are delighted to share our exclusive clothing with you, wherever you are in the world!

​​​

Terms and Conditions – Clothing Rental

Last updated: 20-02-2026
 

These Terms and Conditions apply to all rental agreements concluded with Bjorn Lanen Private Gallery, operated by Bjorn van Lanen, located at Hinthamerstraat 140A, 5211 MT, ’s-Hertogenbosch, The Netherlands.

By requesting and confirming a rental, the customer agrees to these Terms and Conditions.
 

1. Definitions

  • Lessor / We / Us: Bjorn van Lanen, trading as Bjorn Lanen Private Gallery.

  • Customer / Renter / You: The natural person or legal entity requesting and entering into a rental agreement.

  • Garment(s): The clothing item(s) offered for rent.

  • Rental Period: The agreed period during which the garment is rented.
     

2. Applicability

2.1 These Terms and Conditions apply to all rental agreements concluded via email or other written communication.

2.2 Deviations from these Terms are only valid if agreed in writing.
 

3. Rental Request and Agreement Formation

3.1 To request a rental, the customer must contact us via email and provide:

  • Full name and address

  • Selected garment(s)

  • Desired rental period

3.2 All rental requests are reviewed individually.

3.3 The customer will receive a response within approximately 24 hours confirming:

  • Availability

  • Rental price

  • Security deposit (if applicable)

  • Payment instructions

  • Further rental details

3.4 A rental agreement is only concluded once:

  • The rental price and conditions have been confirmed in writing; and

  • The customer has accepted the offer and completed the required payment.
     

4. Rental Period

4.1 The standard rental period is 7 days, including weekends, unless otherwise agreed in writing.

4.2 The rental period begins on the agreed start date as confirmed in writing.

4.3 The garment(s) must be returned not later than the agreed end date, regardless of the shipping method used.

4.4 Extension of the rental period is only possible upon prior written approval.

4.5 If the garment is returned late without prior written approval, the rental fee for the product will automatically be doubled each week.
 

5. Rental Price and Security Deposit

5.1 The rental price is communicated to the customer by email after the rental request has been reviewed. The price is determined based on the selected garment(s) and rental period.

5.2 A security deposit may apply and will be clearly stated in the written offer.

5.3 The security deposit must be paid before the start of the rental period.

5.4 The deposit will be refunded within 7 business days after the garment has been returned in correct and damage-free condition.
 

6. Payment

6.1 Payment must be completed according to the payment instructions provided in the confirmation email.

6.2 By completing the payment, the customer authorizes Bjorn Lanen Private Gallery to charge:

  • The rental price;

  • The security deposit;

  • Any additional costs resulting from damage, loss, theft, late return, or non-compliance with these terms.

6.3 If damage or replacement costs exceed the security deposit, the customer will receive an additional invoice payable within 14 days.
 

7. Customer Responsibility

7.1 The customer is fully responsible for the garment during the entire rental period.

7.2 Responsibility includes, but is not limited to:

  • Damage

  • Stains

  • Loss

  • Theft

  • Unauthorized alterations

  • Excessive wear

7.3 The garment must be returned in the same condition as received.

7.4 If the garment is not returned in its original condition, the customer is liable for:

  • Repair costs; or the full replacement value of the garment, as determined by Bjorn Lanen Private Gallery.
     

8. Damage, Loss, or Theft

8.1 Repair costs will be deducted from the security deposit.

8.2 If repair is not possible, the full replacement value will be charged.

8.3 If costs exceed the security deposit, the remaining amount will be invoiced separately.

8.4 In case of loss (this also includes loss by postal or courier service) or theft, the customer is liable for the full replacement value.
 

9. Return Policy

9.1 The garment must be returned using the agreed return method.

9.2 The customer remains responsible for the garment until it has been received by us.

9.3 We strongly recommend using insured and trackable shipping.
 

10. Late Returns

10.1 Late returns without prior written approval will result in:

  • Doubling of the rental fee; and/or additional compensation if the delay causes loss of subsequent bookings.
     

11. Cancellation

11.1 Cancellation before shipment may be possible, subject to administrative costs.

11.2 Once the rental period has started or the garment has been shipped, cancellation is no longer possible.
 

12. Digital Agreement

12.1 Written confirmation by email, verbally agreed and payment of the rental fee constitutes a legally binding agreement.

12.2 Electronic communication has the same legal validity as a handwritten signature.
 

13. Liability

13.1 Bjorn Lanen Private Gallery is not liable for:

  • Improper use of the garment;

  • Allergic reactions;

  • Indirect or consequential damages;

  • Delays caused by postal or courier services.

13.2 Liability is limited to the rental amount paid, except in cases of intentional misconduct or gross negligence.
 

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions are governed by law.

14.2 Any disputes shall be submitted to the competent court in the Netherlands.
 

15. Contact Information

Bjorn Lanen Private Gallery
Hinthamerstraat 140A
5211 MT, ’s-Hertogenbosch
The Netherlands
Email: nigel@bjornlanen.com

bottom of page